Quality Assurance Agreement
Origlite offers factory-oriented warranty and application support. Clients can enjoy a 2-3-5 year warranty for all Origlite products, extended warranty is negotiable. Origlite promises our clientss the following services:
- You are assured to always get the correct information from us if we can or can not design or manufacture your requested item.
- To respond clients enquiries within 48 business hours.
- Always order delivery on time.
- Any problem, inform our clients at the very first time, working closely for an optimum solution.
- To conduct strict business activities according to NDA (non-disclosure agreement) signed, protect their intellectual properties and patents.
- To rest assured you have the permanent partnership with us, target for your sustainable friendly-environmental business.
For this lamp by Origlite, it is warranted to be free from defects of materials and workmanship for a 3-year period from the date of original purchase. 35000 hours life, warranty period is identified on the lable. While the period does not cover damage caused by abuse, misuse, improper environmental conditions, wrong installation or shipping damage. Once this period does not last, according to our return policy, please send us the proof and purchase information(item, item No., PI No., payment date, failure description, pictures, video). My factory will make the reply within 24 hours. Once it ¡s approved, replacement will be made basing on the return procedure.
The replacement is the sole remedy available and liability for incidental or consequental damages is hereby expressed excluded.
Shenzhen Origlite LED Lighting CO., LTD.
Name & Title: